Fix printer connection and printing problems in Windows

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Fix printer connection and printing problems in Windows

2023-11-25 13:27| 来源: 网络整理| 查看: 265

Try removing and reinstalling the printer.

Remove your printer

Select the Start  button, then select Settings  > Bluetooth & Devices  > Printers & scanners .Open Printers & scanners settings

Select the printer you want to uninstall.

Select the Remove button. Then confirm you're sure you want to remove this device by selecting Yes.

Reinstall your printer

If your printer is turned on and connected to the network, Windows should find it easily. Available printers can include all printers on a network, such as Bluetooth and wireless printers, or printers that are plugged into another computer and shared on the network. You might need permission to install some printers. To reinstall your printer, follow these steps:

Select the Start  button, then select Settings  > Bluetooth & Devices  > Printers & scanners .Open Printers & scanners settings

Make sure your printer is turned on and connected.  Then select the Add device (or Refresh) button.

Please wait a moment while Windows searches for the printers that are connected to the device (locally or wirelessly).  Windows will then display a list of printers connected to your device.  If you see your printer listed, select the Add device button for your printer.  If you don't see your device listed, select Add manually.

Notes: 

If you use wireless access points, extenders, or multiple wireless routers with separate SSIDs, make sure you're connected to the same network as the printer for your PC to find and install it.

If you have a new wireless printer that hasn’t been added to your home network, read the instructions that came with the printer and check the printer manufacturer’s website to learn more and to get up-to-date software for your printer.

Tip: You can print a test page to make sure the printer is working correctly. If you've installed the printer but it doesn't work, check the manufacturer's website for troubleshooting information or driver updates.

Reinstall your printer manually

If the system cannot install the printer automatically, you can reinstall it manually. When you select Add manually, you will then see five options to Find a printer by other options.  Select the option that applies best for your situation and then follow the steps provided.  All of the options can apply for a printer that is connected wirelessly or through your network.  However, if your printer is connected directly to your computer locally, select Add a local printer or network printer with manual settings and then select Next.  

Reinstall a local printer manually

After selecting Add a local printer or network printer with manual settings, follow these steps:

Select Use an existing port and then select the port the printer is connected to.  Then select Next. If the printer is connected via USB, select it from the list. There are also options for parallel (LPT) and serial (COM) ports.

You will now see options to install the printer driver. If the printer came with a disc that includes the driver, select Have Disk. Otherwise, select Windows Update.

Please wait while Windows updates the list of printers.  Then select the printer manufacturer from the left column, and the printer model from the right column. Then select Next.

Note: If there are multiple versions of a driver for your device, you might be asked which version of the driver to use.  In most cases, you should select Replace the current driver. However, if you're confident the installed driver is correct, select Use the driver that is currently installed.

Type a name for your printer, and then select Next. This name is only for your personal reference, so you can choose any name you prefer. 

Select Do not share this printer. (If you want to share your printer with other devices on your network, select Share this printer and enter the name and location.) Select Next.

Select Print a test page to confirm that the printer is working and then select Finish.

If your printer still doesn’t work, continue to step 4.



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